Trouble Shooter

Features Trouble Shooter

Trouble Shooter is a ticket management application designed to facilitate the efficient handling and tracking of customer support requests or issues.
It serves as a centralised platform where users can submit tickets, and support agents or teams can manage and resolve them.
The application streamlines the entire ticketing process, from ticket creation, assignment to tracking and resolution, ensuring timely and effective customer support.
It typically includes the following features a.
Ticket Categorisationb.
Ticket Prioritisation c.
Ticket Allocation to Individual or Team & Needful Notificationsd.
Ticket Resolution Time Trackinge.
Ticket Acceptance / Rejection Facilityf.
Ticket Resolution Notification to Customerg.
MIS Reports to Enhance Productivity and Provide a Seamless Support Experience to your Potential Customers.